Refund and Exchange policy
As an online business, we take pride in our return, exchange, and delivery policies. We understand that customer satisfaction is paramount, and therefore, we strive to provide the best service possible. Our policies are designed to be simple, clear, and customer-friendly. Below is a list of points that outline our policies:
- We understand that the size of the product can be an issue, and we offer a easy exchange policy. Our rider will deliver the new pair of shoes on the same time will pick up the old one from your doorstep. The exchange process take 4 to 5 working days after the date of request by customer.(rider will charge Rs.200/- in case of exchange)
- To be eligible for an exchange, the product must be unused. We ship quickly and give size swaps if necessary. Our rider will come to exchange the shoes at your doorstep, making the process convenient for you. You do not need to send the shoes to us through courier.
- We provide delivery services throughout Pakistan.
- We take extra precautionary measures to guarantee proper and secure parcel packaging with high quality shoe box, ensuring that the product is delivered to you in perfect condition.
- Our brand packaging adds an extra touch of elegance to your purchase.
- We aim to dispatch parcels quickly. Orders are shipped the very next day of order.
- Delivery time may vary based on your location. If you're in Karachi, you can expect your delivery within 1-2 working days. If you're outside of Karachi, it will take 3-4 working days.
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We pride ourselves on providing excellent customer service. If you are unhappy with your purchase for any reason, we will return your money. Refunds are done using Jazz Cash, Easypaisa, and Bank Transfer, with a 4 to 5 working day turnaround time.
Hum ek online business ke tor par apni return, exchange aur delivery policies par fakhar karte hain. Hum samajhte hain ke customer satisfaction sab se important hai, is liye hum best service dene ki koshish karte hain.
